Terms of Service

1. Introduction

Welcome to ElkDesk. These Terms of Service govern your use of our AI-powered email support platform operated by CurlyCorn LLC. By accessing or using ElkDesk, you agree to be bound by these terms.

2. Use of Service

ElkDesk provides email support management tools including AI-powered reply suggestions, ticket organization, and team collaboration features. You agree to use the service only for lawful purposes and in accordance with these terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Accounts

To use ElkDesk, you must create an account and provide accurate, complete information. You must be at least 18 years old or have the legal capacity to enter into these terms.

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful activities.

4. Subscription and Billing

ElkDesk offers subscription plans with varying features and limits. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

You may cancel your subscription at any time. Refunds are handled in accordance with our refund policy.

5. Intellectual Property

ElkDesk and its original content, features, and functionality are owned by CurlyCorn LLC and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of the content you submit through the service. By submitting content, you grant us a license to use it as necessary to provide the service.

6. AI-Generated Content

ElkDesk uses artificial intelligence to generate reply suggestions and analyze emails. While we strive for accuracy, AI-generated content should be reviewed before sending. You are responsible for all communications sent through your account.

7. Limitation of Liability

To the maximum extent permitted by law, CurlyCorn LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

8. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

9. Indemnification

You agree to indemnify, defend, and hold harmless CurlyCorn LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the service, violation of these Terms, or infringement of any third-party rights.

10. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion. You may terminate your account at any time by contacting us. Upon termination, your right to use the service ceases immediately, though certain provisions of these Terms will survive termination.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New Mexico.

12. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely achieves the intended economic and legal purpose.

13. Changes to Terms

We may update these terms from time to time. We will notify you of any material changes by posting the new terms on this page and updating the “Last updated” date.

14. Contact Us

If you have questions about these Terms of Service, please contact us at legal@elkdesk.com.