Built by Indie Hackers, for Indie Hackers
We get it. You're doing everything yourself—coding, marketing, support, taxes, probably making coffee too.
Support tools designed for enterprises don't help. They assume you have:
- A dedicated support team to train
- Weeks to spend on configuration
- Budget for per-seat pricing
- Need for features you'll never touch
ElkDesk is different. We built it for people like us.
The Indie Hacker's Support Problem
The Early Days
Your first customer emails you. Amazing! You reply personally, thoughtfully. Takes 10 minutes, feels great.
The Growth Phase
Now you have 100 customers. Support emails pile up. You're spending 2-3 hours a day just answering questions.
The Breaking Point
500+ customers. Support consumes your mornings. You're answering the same questions over and over. The thought of checking email fills you with dread.
Sound familiar?
How ElkDesk Changes Everything
AI That Actually Helps
When an email arrives, ElkDesk's AI:
- Reads and understands it — No more context-switching mental overhead
- Drafts a response — Using your knowledge base, matching your tone
- Shows you the draft — Ready for quick review and send
- Learns your business — Gets better as you add more knowledge
That email that would take 5 minutes? Now takes 30 seconds.
Pricing That Makes Sense
Enterprise tools charge per-seat:
- You = 1 seat × $50/month = $50/month minimum
- Add a contractor = 2 seats × $50 = $100/month
ElkDesk has flat monthly pricing:
- Starter = $9/month (1 project, AI included)
- Pro = $29/month (5 projects, 1 teammate included)
For a solo founder, that's real money saved.
Simplicity Over Features
We deliberately left out features you don't need:
- ❌ Complex ticket routing
- ❌ SLA management dashboards
- ❌ Workforce optimization tools
- ❌ Enterprise integrations
We focused on what you actually need:
- ✅ Clean inbox that's not overwhelming
- ✅ AI that drafts replies for you
- ✅ Knowledge base that powers those replies
- ✅ Simple workflow that doesn't require training
A Day in the Life
Without ElkDesk
8:00 AM - Open inbox, see 34 support emails
8:00-10:30 AM - Answer emails (constantly interrupted)
10:30 AM - Finally start coding, already tired
12:00 PM - 12 more emails arrived
12:00-1:00 PM - More support, lunch at desk
1:00-6:00 PM - Actual work, checking email constantly
Evening - Still thinking about support queue
With ElkDesk
8:00 AM - Open ElkDesk, see 34 emails with AI drafts
8:00-8:45 AM - Review and send (edit maybe 20%)
8:45 AM - Start coding, inbox handled
12:00 PM - 15-minute check, AI drafted new replies
12:15 PM - Back to work
Evening - Support is handled, mind is clear
Features Indie Hackers Actually Use
Knowledge Base
Add your FAQs once, never repeat yourself:
- Product documentation
- Pricing and plans
- Common troubleshooting
- Policies and procedures
AI uses this to draft accurate responses. Customers get consistent answers.
AI Reply Suggestions
Every email gets an AI-drafted response:
- Uses your knowledge base for facts
- Matches your communication style
- Ready to review and send
- One-click to regenerate with different instructions
Priority Detection
AI identifies what needs attention first:
- 🔴 Urgent — Billing issues, angry customers
- 🟡 High — Bugs, delivery problems
- 🟢 Normal — General questions
- ⚪ Low — Feature requests, feedback
Never miss a critical email buried under routine ones.
Sentiment Analysis
Know what you're walking into:
- 😠 Angry — Handle with care
- 😕 Frustrated — Show empathy
- 😐 Neutral — Standard response
- 😊 Happy — Opportunity for testimonial
What Other Indie Hackers Say
"I was spending 3 hours a day on support. Now it's 45 minutes. The AI isn't perfect, but it gives me a head start on every reply."
"The $9/month price was the initial draw. The AI keeping me sane is why I stay."
"Finally, a support tool that isn't trying to upsell me on features for a 50-person team."
Getting Started
Setup takes about 30 minutes:
- Sign up — Get started with our 30-day money-back guarantee
- Add knowledge base — Paste your FAQ, product info, policies
- Set your tone — Formal, friendly, casual—your choice
- Connect email — Use ours (support@you.elkdesk.com) or forward yours
- Handle support — AI drafts waiting for every email
No sales calls. No implementation. No training sessions.
Pricing for Real Indie Hackers
| Plan | Price | Projects | Emails/mo | AI Credits |
|---|---|---|---|---|
| Starter | $9/mo | 1 | 500 | 1,000 |
| Pro | $29/mo | 5 | 2,000 | 5,000 |
| Business | $99/mo | 20 | 10,000 | 20,000 |
All plans include AI-powered replies. Teammates included in your plan—no surprise fees.
Yearly billing = 2 months free (10 months price for 12 months access)
Stop Drowning in Support
You started your indie business to build something great. Not to spend half your day answering the same questions.
ElkDesk gives you your time back while maintaining the personal touch that makes indie businesses special.
Get started today. See how much time you save.
