Customer Support Without the Enterprise Price Tag
Running a small business means doing more with less. Enterprise support tools like Zendesk and Freshdesk don't understand that.
They're built for companies with:
- Dedicated IT teams for setup
- Large budgets for software
- Complex support operations
You need something different. Something that helps you provide great support without the enterprise overhead.
What Makes ElkDesk Different
AI That Works for You
Every customer email gets an AI-drafted response:
- Reads the email — Understands what customers are asking
- Checks your info — Uses your FAQs, policies, product details
- Drafts a response — Professional, accurate, ready to review
- Saves you time — 30 seconds per email instead of 5 minutes
You stay in control. AI does the heavy lifting.
Pricing That Makes Sense
Enterprise tools charge $20-50 per user per month. For a 5-person team, that's $100-250/month just for basic support software.
ElkDesk has flat monthly pricing with projects included:
| Plan | Price | Team Size | What You Get |
|---|---|---|---|
| Starter | $9/mo | Just you | 500 emails, AI replies |
| Pro | $29/mo | +1 person | 2,000 emails, team features |
| Business | $99/mo | +10 people | 10,000 emails, everything |
Teammates are included in your plan—no surprise fees as you grow.
Simple Enough for Everyone
No IT department needed. Setup takes 30 minutes:
- Sign up with your email
- Add your business info (FAQs, policies)
- Connect your support email
- Start responding with AI help
If you can write an email, you can use ElkDesk.
How Small Businesses Use ElkDesk
E-Commerce Shops
Common questions:
- Where's my order?
- How do I return this?
- Is this item in stock?
How AI helps: AI drafts responses with your shipping policies, return procedures, and inventory info. Standard questions answered in seconds.
Professional Services
Common questions:
- What are your rates?
- Do you work with [specific industry]?
- How does the process work?
How AI helps: AI references your service descriptions and pricing to draft informative responses that set proper expectations.
Online Course Creators
Common questions:
- How long do I have access?
- Is there a payment plan?
- I can't access Module 3.
How AI helps: AI uses your course FAQs and troubleshooting guides to resolve issues quickly, often before you even read the original email.
Subscription Businesses
Common questions:
- How do I cancel?
- Can I pause my subscription?
- Why was I charged twice?
How AI helps: AI knows your subscription policies and drafts appropriate responses. Sensitive billing issues get flagged for your personal attention.
The Numbers That Matter
Time Saved
| Without AI | With ElkDesk |
|---|---|
| 5 min per email | 30 sec per email |
| 20 emails = 100 min | 20 emails = 10 min |
| 3+ hours daily | Under 1 hour daily |
Cost Comparison
| Option | Monthly Cost |
|---|---|
| Part-time support hire | $1,500-3,000 |
| Enterprise help desk + 1 user | $50-100 |
| ElkDesk Starter | $9 |
| ElkDesk Pro (with team member) | $29 |
What You Get Back
- Hours per day for other work
- Faster response times for customers
- Consistent, professional communication
- Peace of mind about support quality
Features That Matter to Small Business
Knowledge Base
Store your business information once, use it forever:
- Product details and pricing
- Shipping and return policies
- FAQs and common questions
- How-to guides and troubleshooting
AI uses this to draft accurate responses every time.
Email Threading
Full conversation history in one place:
- See all previous messages with each customer
- View customer history in the sidebar panel
- Never ask customers to repeat themselves
Priority Detection
Know what needs attention first:
- Urgent — Billing issues, angry customers
- High — Time-sensitive requests
- Normal — General questions
- Low — Feedback, suggestions
Handle the important stuff first, every time.
Team Collaboration
When you're ready to share the load:
- Add team members (Pro: 1, Business: 10)
- Everyone sees the same inbox
- AI helps everyone respond consistently
- Teammates included in your plan
Getting Started Is Easy
Step 1: Sign Up (2 minutes)
Get started with our 30-day money-back guarantee.
Step 2: Add Your Info (15 minutes)
Paste your FAQs, policies, and product information. The more you add, the better AI performs.
Step 3: Connect Email (5 minutes)
Use our email address (support@you.elkdesk.com) or forward your existing support email to us.
Step 4: Start Responding
AI drafts are ready for every incoming email. Review, edit if needed, send.
That's it. Most businesses are fully operational in under 30 minutes.
Small Business, Big Support
Your customers deserve responsive, professional support. You deserve to not spend your entire day on emails.
ElkDesk bridges the gap:
- AI efficiency without losing the personal touch
- Affordable pricing designed for real small businesses
- Simple tools that anyone can use
Get started with ElkDesk today. See how much time you save with our 30-day money-back guarantee.
