Your knowledge base powers every reply. Upload your docs, and the AI drafts responses that actually match your product—not generic templates. Stop parsing. Start shipping.
Can I customize the AI tone?
Feature request for dark mode
How do I export my data?
Ana Lopez
Love the product so far! Quick question—can I make the AI replies sound more casual? My brand is pretty laid-back and the current suggestions feel a bit formal.
Stop spending your mornings reading, categorizing, and responding to support emails. Let AI do the heavy lifting.
~5 minutes per email
~30 seconds per email
"What's included in the Pro plan?"
"Pro plans typically include premium features and priority support..."
"Pro includes 5 projects, 2,000 emails/month, and 5,000 AI credits. You can upgrade anytime in Settings → Billing."
No SLA workflows. No ticket routing rules.
No 47-tab admin panel.
If you need support team hierarchies, escalation matrices, and enterprise compliance features... we're not for you. But if you just want someone to help answer emails without a week of training? That's what teammates are for. And that's intentional.
Every feature is designed to save you time, not add complexity.
Generic AI drafts generic replies. Upload your docs, FAQs, and policies—ElkDesk's AI uses them to draft accurate responses. As you answer questions, it suggests new facts to add. You approve, the KB grows.
The AI reads incoming emails and drafts thoughtful responses using your knowledge base. Review, tweak if needed, and send.
Sentiment detection surfaces frustrated customers instantly. Handle the urgent ones first, batch the easy questions for later.
AI tags every email automatically. See all billing questions, all bug reports, or all feature requests with one click.
Here's what happens when a customer email hits your inbox.
James Miller
james@startup.io
Hi! I just signed up for the Pro plan. How do I set up email forwarding so my support emails come into ElkDesk? I use Gmail for my support@myapp.io address. Also, how do AI credits work—is one credit per email or something else?
Summary
New Pro customer asking about email forwarding setup and how AI credits work.
Priority & Sentiment
Auto-Tags
Hi James! Great questions. To set up email forwarding in Gmail: go to Settings → Forwarding → Add a forwarding address → enter support@myapp.elkdesk.com. Emails will start appearing in your ElkDesk inbox with AI analysis.
For AI credits: they're used for generating summaries, detecting sentiment, and suggesting replies. The Pro plan includes 5,000 credits/month—plenty for most founders. Let me know if you need help with anything else!
Five products. Forty emails a day. Zero time to build.
I was drowning in Gmail, hunting for buried support threads instead of shipping features.
Gmail worked fine when I had a few emails a day. But as my projects grew, everything fell apart. Support emails scattered across five different products. Threads buried. Follow-ups missed. Customers waiting.
I calculated it once: 40 emails × 5 minutes each = 3+ hours daily just on support. That's 15 hours a week. An entire dev day, gone.
So I tried Zendesk. The pricing page said $25/month—seemed reasonable. Two hours later, I was still configuring triggers, automations, macros, views, and SLAs. I hadn't connected my email yet.
“Skills-based routing? I'm routing tickets to myself.”
Every enterprise feature felt like solving problems I didn't have—while the price kept climbing. $25 became $69 once I added AI, then $149 for multiple products. Want a second login for my co-founder? That's $298/month—more than 10× what ElkDesk Pro costs.
I sketched the simplest possible support tool on paper in 10 minutes: ticket list on the left, conversation on the right. Fast, clean, done. That's when I knew the problem wasn't that building a support tool is hard—it's that years of enterprise features made everything else bloated.
ElkDesk is what I needed: setup in 5 minutes, honest pricing with seats included, and AI that learns your product through a knowledge base that grows as you answer questions. No SLAs. No workforce management. No 47-tab admin panel.
“Support is a feature, not a department.”
I'm using ElkDesk for my own products right now—hundreds of emails a month, real customers, real revenue at stake. If it breaks, my customers wait. That's the only accountability that matters.
— Julian Peters, Founder
Read the full storyNo complex integrations. No engineering team required.
Sign up with your email and pick a plan.
Pick your slug: support@yourapp.elkdesk.com
Add one forwarding rule from your existing support email.
Every email gets analyzed. Suggested replies appear instantly.
We charge by emails, not seats—because you're probably the only one answering anyway. Teammates included when you're ready.
30-day money-back guarantee on all plans
Perfect for testing with one product
500 emails/month
Get StartedFor growing founders—multiple projects or bring in help
2,000 emails/month
Get StartedFor agencies and studios
10,000 emails/month
Get StartedExceed your limit? AI features pause, but emails keep flowing. We'll notify you so you can upgrade before hitting the hard cap.
Zendesk's $25/month plan becomes $69/month per seat once you add AI features. Managing multiple products? That's $149/seat. Want to add your co-founder? Now you're at $298/month for two people. ElkDesk? $29/month Pro with 5 projects and a teammate seat built in. No per-seat fees. But price isn't even the main thing. It's complexity. Zendesk takes hours to configure. We take 5 minutes. They have SLAs, routing rules, and workforce management. We skip all that because you don't need it.
Yes. Your data is stored securely with automatic daily backups. Your data stays in your account—we don't share it with third parties or sell it. If you leave, you can export everything. Your customer data is yours.
You're always in control. AI suggestions appear as drafts—you review, edit, and send. Nothing goes out without your approval. When you send helpful replies, the AI can suggest adding that info to your knowledge base—so future responses get smarter over time. Think of it as a first-draft assistant, not autopilot.
Yes. No contracts, no lock-in. Cancel in Settings → Billing, keep access until the billing period ends. That's it.
No. Every feature request gets one test: "Does this help solo founders reply faster, or does it add complexity?" If it adds complexity, we say no. We're not chasing enterprise customers—that's exactly how every other support tool got bloated.
Gmail's AI learns your writing style. ElkDesk's AI learns your product — it reads your knowledge base and drafts replies with your actual pricing, workflows, and policies. It also auto-tags, detects angry customers, and surfaces urgent issues.
AI features (summaries, sentiment detection, and reply suggestions) are paused, but your emails keep coming through. We'll send you a warning so you can upgrade before hitting the limit. Limits reset each billing cycle.
Upload your docs, FAQs, or product info. The AI uses this context to craft replies that sound like they came from your team. When you send helpful replies, the AI suggests adding new facts to your knowledge base—you review and approve before anything changes.
No. The AI adapts to your communication guidelines and tone settings. You set whether you want friendly, professional, or casual replies. Plus, it learns from your knowledge base, so responses reflect your actual product and policies—not generic templates.
Teammates get their own login and can view and respond to all tickets in your projects. There's no complex permissions or hierarchy—everyone can help. Perfect for bringing in a VA, co-founder, or part-time support person without enterprise overhead.
Setup takes 5 minutes. No engineering required.